FAQ

• Payment Queries

  What are the Ways to Pay You?

  You can choose to make payments through your Credit/ Debit card or using your PayPal account.

• Delivery Queries

  Delivery Time

  Here at Cool Kites we know how frustrating it can be waiting for your new and exciting item that you have just ordered.

  Therefore we aim to dispatch all orders within 2 working days. It will then take 2 to 4 days (week days only) to reach you.

  Delivery Costs

  • Standard Delivery
    We deliver all products FREE of charge anywhere on the UK mainland*
  • Express Delivery
    This is our superfast delivery service. Please select this at checkout if you wish to have your kite sent out using this speedy service for just £4.99. (all orders before midday)

  *Uk mainland only (does not include highlands). Please contact us for details on prices outside mainland uk.

• Order Queries

  I haven't received my item?

  Delivery usually takes 2 to 4 working days (from date of posting), but we need to wait 21 days before being able to investigate this matter further . If you believe your item has been lost, and 21 days have passed then please contact us via phone or email.

  Stock Errors

  From time to time there can be small stock errors and the item that you have ordered may be out of stock, if this is the case we will contact you and give you a time frame for the delivery or give you the option of choosing a different item.

  Item Out of Stock

  If an item is listed as out of stock then please do contact us for more info as it may be the case that the item is coming in within the next few days.

• Returns Policy

  If for some reason you are not happy with your item the please send all returns to the following address with your invoice included. Please note that all returned items must be in a resalable condition and cannot have been used, they may have been opened though. All items must arrive back to us within 28 days of the date on the invoice.

  Cool Kites

  GT Vision Building
  Hazel Stub Depot
  Camps Road
  Haverhill
  Suffolk
  CB9 9AF